PikeNet Dispatch, Dec 11, 2003
Vol 8 No. 92 (721), "More than 9,000 subscribers"
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Self-Service Causes Stress. Then It Doesn't.
 
Anger Management... "What do you do when an employee quits? Skin him?" That was Steve Cotton's wry response to the idea of sub-dermal microchips mentioned in last week's Dispatch, Will You Scan Your Own Groceries? (Dec 2). Indeed, nobody spoke in favor of implanting a device under your skin.

And several readers were quite hostile to the idea of automating grocery checkouts. "I hate bagging my own groceries." "Jewel will likely ... lose higher-income customers, who ... have enough stress ... in their lives to not want to also be grocery clerks and baggers."

But other readers wrote positively about automating checkouts using RFID (Radio Frequency Identification) tags. Here's Walt Spevak, "I’d use it regularly if, when I unload my cart, my purchases travel through a 360-degree optical scanner..., a video camera leads to software recognizing products without bar codes (e.g., bagels) and ... it scans any coupons I might have."

We do collectively alter our behavior over time. Remember when self-service gasoline was the new thing? It was a hassle. Now I'm stressed waiting ten seconds for an attendant when I'm in a state like Oregon where self-service gas stations are illegal. What are they thinking?

--Peter Pike / ppike@pikenet.com

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